FAQ

  • What is your DOMESTIC SHIPPING policy?
    • Listed prices include taxes and shipping within the United States. Upon checkout, you will provide your shipping address and I send the package out within 1-3 business days (with the exception of custom orders, which typically require an agreed upon lead time). Packages are sent by USPS first class mail with a tracking number. All prices are in USD. 
  • What is your INTERNATIONAL SHIPPING policy?
    • Here are the additional international shipping fees that you can add to your shopping cart. Both the item and the additional shipping have to be paid before I will ship the item internationally. All prices are in USD. If you would like me to calculate an exact shipping fee to your destination, please contact me and I will be happy to do that for you!

      Shipping to Canada $6 Buy Now Button
      Shipping everywhere else $10 Buy Now Button

      Please find out the customs policies of your country before ordering. Some countries charge tax on international purchases. The seller is not responsible for any extra charges that occur from placing international orders. Please contact me directly by email or through the form on the contact page if you have any other questions.
       
  • Is PayPal safe?
    • PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, I won’t see your financial information like your credit card or bank account number. Using PayPal is the best way for me to provide you with a seamless and safe shopping experience on my website. Simply click the “buy it now” button below each listing, which will add the item to your cart. When you’re ready to check out, or if you want to view your cart at any point, just click the “view cart” button on the top bar. 
  • What is your return policy?
    • Refunds, returns and exchanges are evaluated on case by case basis. The items leave my studio in perfect condition, but things do happen so please contact me if you have any questions or concerns. In the case of returns, the customer is responsible for return shipping fees. 
  • Do you take custom orders?
    • I welcome the opportunity to work with you on creating the perfect piece for you, either from the ground up or based on items I have listed in my shop. There are several customizable pieces listed in my shop (for example, bangles, hand stamped pendants or rings) where I will need additional information from you. Simply contact me by email or through the form on the contact page with your questions or requests. 
  • Can I buy your jewelry in person?
    • I do not have a storefront, but I do set up shop at art fairs in the Greater Metropolitan Detroit area. I post upcoming events both on my Events page and on my Facebook page. If you’re local, a pick up might be arranged. Please contact me, if you’re interested in featuring my work in your event! 
  • Why don’t you have an Etsy page?
    • I did start with Etsy and was there for many years, in fact, I still have my Etsy page with additional customer reviews. But the climate has changed. The fun, unique, artisan “indie” art culture on Etsy has evolved dramatically through the years and has shifted from hip, one of a kind design to mass production. Although I may create a line of jewelry with a central design feature in mind, I typically do not reproduce any of my pieces unless specifically requested by clients through a custom order. 
  • How can I find out my ring size?
    • The easiest way it to wrap a string around your finger, mark it and measure the length with a ruler. This link may be helpful in establishing your ring size. All my rings are specified in US standard ring sizes. 
  • I have more questions about a specific piece.
    • Please contact me, if you need more pictures or more information about the piece or the work process. I am happy to share the story behind my every creation and help you with your decision making!In the case of accidental mislabeling or typos in the descriptions and/or prices of her pieces, Asya O. reserves the right to correct these mistakes at any time and cancel and refund any order based on these typos.


Copyright © 2018 Asya O.
All text, images, designs and other intellectual property on this website are the property of Asya O. and cannot be shared publicly without credit or reproduced without Asya O.’s consent.