FAQ

What is your DOMESTIC SHIPPING policy?

Flat rate domestic shipping of $5.95 will be added to the cart upon checkout. I will mail the package within 1-2 business days (with the exception of custom orders, which typically require an agreed upon lead time). Packages are sent by USPS first class mail with a tracking number. Contact me, if you want to add insurance to your order, or if you’re local to pick up a piece in person. All prices are in USD.

What is your INTERNATIONAL SHIPPING policy?

A flat rate shipping and handling fee of $18.00 will be added to international addresses during check out. I reserve the right to cancel the sale if the shipping to your destination turns out to be considerably more expensive. If you have questions, please contact me and I will happily calculate the exact shipping fee to your destination. All prices are in USD.

Please find out the customs policies of your country before ordering. Some countries charge tax on international purchases. Asya O. is not responsible for any extra charges that occur from international orders. Please contact me directly by email or through the form on the contact page if you have any other questions.

Is paying with PayPal safe?

PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, I won’t see your financial information like your credit card or bank account number. Using PayPal is the best way for me to provide you with a seamless and safe shopping experience on my website.

Simply click the “Add to Cart” button below each listing, which will add the item to your cart. When you’re ready to check out, or if you want to view your cart at any point, just click the “Cart” button on the top bar, then proceed to checkout when you’re ready!

Why is my Credit Card transaction not going through?

If you have not chosen to ship to a different address than your billing address then the Billing Address info you’ve filled has to match the one of your Credit Card. So just check that the name you entered is the same as on you card and that the address is the same as your credit card address and you should be all set! Please contact me if you still have issues with checking out!

What is your Return and refund policy?

I do not offer refunds, returns or exchanges. To add insurance to your package, please contact me so I can calculate your exact shipping cost.

Do you take custom orders?

I like executing my own style and expressing myself through my jewelry on my own terms. That being said, I still welcome an occasional opportunity to work on creating custom pieces, either from the ground up or based on items I have listed in my shop. There are some customizable pieces listed in my shop (for example, bangles, hand stamped pendants or rings), where I will need additional information from you. Simply contact me by email or through the form on the contact page with your questions or requests and we will go from there! 🙂

Can I buy your jewelry in person?

I do not have a storefront, but I do set up shop at art fairs in the Greater Metropolitan Detroit area. I post upcoming events both here on my “Events” page and on my Facebook page. If you’re local, a pick up can be arranged.

Please contact me if you’re interested in featuring my work at your event! 

Why don’t you have an Etsy page?

I did start with Etsy and was there for many years, in fact, I still have my Etsy page with additional customer reviews. But the climate has changed. The fun, unique, artisan “indie” art culture on Etsy has evolved dramatically through the years and has shifted from hip, one of a kind design to mass production. Although I may create a line of jewelry with a central design feature in mind, I typically do not reproduce any of my pieces unless specifically requested by clients through a custom order.

How can I find out my ring size?

The easiest way is to wrap a string around your finger, mark it and measure the length with a ruler or measure the inside diameter of a ring you already own. This link may be helpful in establishing your ring size. All my rings are specified in US standard ring sizes. Also, you can ask any commercial jewelry store for your ring measurements!

I have more questions about a specific piece.

I am happy to tell you anything you want to know! Please contact me if you need more pictures or more information about the piece or the work process. I am happy to share the story behind my creations and help you with your decision making!

How do I care for my jewelry?

All pieces made by Asya O. should be treated with care. Do not clean your jewelry with harsh chemicals or abrasives! Sterling silver is a highly tarnishing material and will discolor over time. This can be reduced, though, by taking precautionary measures. Humidity causes the silver to tarnish faster, therefore do not leave jewelry in the bathroom while showering, remove when bathing or exercising, and avoid contact with lotions and cosmetics. If your jewelry does become wet, dry it thoroughly. It is recommended you store silver jewelry in an airtight container or bag for long term storage. If your silver does become tarnished, it can be cleaned with a silver polishing cloth that is widely available online. Some stones are naturally much softer than others and should be treated with extra care to avoid scratches and cracking. Some stones are porous and will absorb liquid, potentially causing the stone to change color. Pieces with patina (intentionally darkened design) should not be cleaned using silver cleaner or polishing clothes, and the patina will likely fade or change over time, but the patina can be applied again for no charge!

What is your Privacy Policy?

Please click follow this link to my Privacy Policy.

Disclaimer

In the case of accidental mislabeling or typos in the descriptions and/or prices of their pieces, Asya O. reserves the right to correct these mistakes at any time and cancel and refund any order based on these typos.


Copyright © 2020 Asya O.
All text, images, designs and other intellectual property on this website are the property of Asya O. and cannot be shared publicly without credit or reproduced without Asya O.’s consent.