FAQ

  • What is your DOMESTIC SHIPPING policy?
    • Listed prices include taxes and shipping within the mainland United States. Upon checkout, you will provide your shipping address and I will send the package out within 1-2 business days (with the exception of custom orders, which typically require an agreed upon lead time). Packages are sent by USPS first class mail with a tracking number. Contact me, if you want to add insurance to your order or pick up a piece in person, if you’re local. All prices are in USD.

  • What is your INTERNATIONAL SHIPPING policy?
    • Since United States Postal Service has doubled their prices and I am offering free domestic shipping I am also offering to cover a part of the international shipping costs that start at $14 to most countries (uninsured). You can use the Buy Now button below to add the remaining $10 shipping cost to your cart. Both the item and the correct international shipping must be paid before I will ship the item. If you have questions, please contact me and I will happily calculate the exact shipping fee to your destination. All prices are in USD.

      International shipping $10:
      Buy Now Button

    • Please find out the customs policies of your country before ordering. Some countries charge tax on international purchases. The seller is not responsible for any extra charges that occur from international orders. Please contact me directly by email or through the form on the contact page if you have any other questions.

  • Is paying with PayPal safe?
    • PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, I won’t see your financial information like your credit card or bank account number. Using PayPal is the best way for me to provide you with a seamless and safe shopping experience on my website. Simply click the “Buy Now” button below each listing, which will add the item to your cart. When you’re ready to check out, or if you want to view your cart at any point, just click the “View Cart” button on the top bar.

  • What is your return policy?
    • Refunds, returns and exchanges are evaluated on case by case basis. The items leave my studio in perfect condition, but things do happen so please contact me if you have any questions or concerns. Insurance can be added to every purchase for a small charge. In the case of returns, the customer is responsible for return shipping fees.

  • Do you take custom orders?
    • I like doing my own thing and expressing myself through my jewelry on my own terms. That being said, I still welcome an occasional opportunity to work on creating custom pieces, either from the ground up or based on items I have listed in my shop. There are several customizable pieces listed in my shop (for example, bangles, hand stamped pendants or rings), where I will need additional information from you. Simply contact me by email or through the form on the contact page with your questions or requests and we will go from there! 🙂

  • Can I buy your jewelry in person?
    • I do not have a storefront, but I do set up shop at art fairs in the Greater Metropolitan Detroit area. I post upcoming events both here on my “Events” page and on my Facebook page. If you’re local, a pick up can be arranged.
      Please contact me, if you’re interested in featuring my work at your event! 

  • Why don’t you have an Etsy page?
    • I did start with Etsy and was there for many years, in fact, I still have my Etsy page with additional customer reviews. But the climate has changed. The fun, unique, artisan “indie” art culture on Etsy has evolved dramatically through the years and has shifted from hip, one of a kind design to mass production. Although I may create a line of jewelry with a central design feature in mind, I typically do not reproduce any of my pieces unless specifically requested by clients through a custom order.

  • How can I find out my ring size?
    • The easiest way is to wrap a string around your finger, mark it and measure the length with a ruler or measure the inside diameter of a ring you already own. This link may be helpful in establishing your ring size. All my rings are specified in US standard ring sizes.

  • I have more questions about a specific piece.
    • I am happy to tell you anything you want to know! Please contact me, if you need more pictures or more information about the piece or the work process. I am happy to share the story behind my creations and help you with your decision making!


      Disclaimer: In the case of accidental mislabeling or typos in the descriptions and/or prices of her pieces, Asya O. reserves the right to correct these mistakes at any time and cancel and refund any order based on these typos.


Copyright © 2018 Asya O.
All text, images, designs and other intellectual property on this website are the property of Asya O. and cannot be shared publicly without credit or reproduced without Asya O.’s consent.